General

What's the difference between a service contract and an extended warranty?

An extended warranty is an extension of your manufacturer's warranty. Fair's service contracts are designed to pick up where your warranty ends or fill coverage gaps.

How is a Fair membership different from auto insurance?

Auto insurance covers collision or accidental damage, while a Fair service contract covers mechanical breakdowns of vehicle parts such as the engine and transmission.

How is a Fair service contract different from a dealer's warranty?

Dealer warranties cover repairs up to certain age or mileage limits. Fair's service contracts provide continuous protection beyond these limits.

How do I choose the right service contract?

Look for plans with cancellation options, monthly payment plans, towing and rental benefits, and a money-back guarantee. Fair offers a range of coverage levels to fit various needs and budgets.

Is my vehicle guaranteed to be covered by Fair?

A representative will review your information and contact you. We provide coverage for both new and used vehicles, so there is a good chance your vehicle will qualify. We cover most vehicles that are up to 10 years old and under 150,000 miles.

What is my VIN and where can I find it?

Your VIN is your vehicle identification number, typically 17 characters long. It can be found on the driver's side dashboard, the front of the engine block, or the driver’s door jamb.

What is my current odometer reading and where can I find it?

Your odometer reading is the current mileage of your vehicle. It is located on the driver’s side dashboard, usually below the speedometer.

Contract

What is covered under my plan?

Please refer to your contract found in your confirmation email or on the Fair dashboard to review your coverage details. Coverage will vary depending on what membership plan you choose. See plans here.

When does my coverage start?

Your coverage becomes active after the 30 day waiting period and having driven 1,000 miles. Check the Declarations Page of your contract for specific time and mileage details.

Can I transfer my contract to a new car?

In most cases yes you can! To transfer coverage to a new vehicle, contact Customer Service at [email protected] for assistance with setting up the new coverage and discontinuing the old one.

Can I cover multiple vehicles under one contract?

No, each contract is specific to one vehicle based on its unique details.

Where can I have my car repaired?

You can choose any dealership or ASE-certified repair shop within the United States or Canada. All claims are paid directly over the phone with a corporate credit card.

How does roadside assistance work?

Fair reimburses for Trip interruption and Roadside assistance if you have opted into coverage with your plan. We don't automatically include coverage because some drivers have coverage with their car insurance so we pass on the savings.

How can I cancel my coverage?

To cancel or change your plan simply email Customer Service at [email protected]

How do I inquire about a refund?

Email our Customer Service team at [email protected] to discuss potential refund options.

Claims

How do I file a claim?

File a claim online through the Fair app or email us at [email protected]

Will my premium increase if I file a claim?

No, your rate will not increase regardless of how many claims you file.

What happens after I file a claim?

The repair shop will contact the claims department to verify coverage and proceed with the repair.

How can I check the status of my claim?

You can check anytime online or contact the claims department directly at [email protected]

When should I file a claim?

File a claim as soon as your vehicle breaks down online or by calling the Claims number on your contract (888) 884-0644.

How do I know if my claim is covered?

Refer to the coverage section of your contract for a list of covered components.

How does the deductible work?

Pay your deductible directly to the repair facility once the repair is completed.

What if I need a rental vehicle during repairs?

If you selected rental coverage, rental car benefits are available once your vehicle is approved for at least 4 hours of work, covering up to $75 per day for up to 7 days. Extended coverage applies for engine and transmission replacements. Ride-share reimbursement up to $60 per day is also available. Benefits may vary by state.

Do I pay for the rental vehicle upfront?

It depends. Dealerships may provide rentals without upfront payment. For local rental agencies, you may need to pay upfront and get reimbursed after the repair is completed.

What if I break down after hours or away from home?

If you selected trip interruption, your coverage may include trip interruption benefits for hotel and restaurant expenses if you are 100 miles away from home.

How does repair payment work?

Claims will pay the repair facility directly over the phone with a credit card once the work is completed. You are responsible for your deductible and any non-covered charges.

How do we determine if a claim is paid?

Ensure the part is listed in your coverage plan. The mechanic will diagnose the issue and contact claims to determine if it is covered.

What responsibilities do I have to keep the coverage active?

Follow your manufacturer's maintenance schedule and keep receipts. Ensure you are out of the waiting period before filing a claim and do not misuse or modify your vehicle.

What type of replacement parts will be used on my vehicle?

We use new, remanufactured or used parts that have similar or fewer miles than your vehicle's odometer reading at the time of service.

Do replacement parts come with a warranty?

Most repairs include at least a 12-month/12,000-mile warranty. Some repairs may have a longer standalone warranty.

Billing

Can I make a payment online?

Yes. Use the Fair dashboard to make a payment by navigating to the "Payments" tab. Alternatively, log in to your Stripe Customer Portal account to manage payments.

How do I update my payment method?

You can update your payment information directly online in the portal. If you have any issues or questions simply contact us at [email protected]

When is my next payment due?

Check the "Manage Account" tab in the Fair dashboard for details on your next payment due date. We bill in one month or one year increments depending on the subscription that you signed up for.

Can I skip a payment?

No, contracts do not allow for skipped payments to ensure your coverage remains active.

Do I have to be on automatic monthly payments?

Yes, contracts are set up with automatic monthly payments to keep your coverage active.

What if I can't make my payment?

Your account is not canceled immediately, there is a 3 day grace period. Contact Payment Processing [email protected] to arrange a payment plan. Note that claims cannot be paid if your account is past due, and there is a limited timeframe to make a payment.

Coverage

Will you cover a vehicle with a salvaged or branded title?

No we do not provide coverage for vehicles with salvaged or branded titles.

Do you cover vehicles used for commercial purposes?

Yes, we have plans for commercial vehicles, with a possible surcharge. Contact us for more details.

Can you cover a vehicle that tows a trailer?

Yes, as long as the towing is within the vehicle’s specifications. However, the trailer itself is not covered.

Can you cover a vehicle with a snow plow?

No, we do not cover vehicles equipped with snow plows.

Do you cover vehicles used for ride-sharing services like Uber or Lyft?

Yes, we cover vehicles used for ride-sharing services, with a surcharge. However, we do not cover taxis. Contact us at [email protected] for more information.